The Beyond Replacement Program - Important News

Nosferatu@Cult Labs · #1 12th July 2011, 06:17 PM

THE REPLACEMENT PROGRAM IS DRAWING TO A CLOSE EARLIER THAN ANTICIPATED. SEE HERE FOR MORE DETAILS.

The Beyond Blu-ray and DVD Disc exchange programme will be drawing to a close on September 1st. Should you have or purchase a copy of The Beyond Blu-ray or DVD requiring a disc replacement it should be checked and exchange prior to this date.

Any copies of The Beyond Blu-ray or DVD purchased after this date will not be able to be exchanged. All copies now in stock at our warehouse and with retailers should now be corrected. If you are in doubt as to whether the copy you have received is indeed sepia or black and white please check against images of the correct and incorrect opening sequence below:

INCORRECT

CORRECT

Freudstein · #2 13th July 2011, 09:49 PM

Hmm, some small UK retailer by the name of Amazon was still happily selling the old version as recently as 2 weeks ago...

Nosferatu@Cult Labs · #3 13th July 2011, 09:52 PM

They shouldn't be selling them now or, if they are, it's probably the very last of their stock.

Freudstein · #4 13th July 2011, 09:55 PM

Quote:

Originally Posted by Nosferatu@Cult Labs

They shouldn't be selling them now or, if they are, it's probably the very last of their stock.

Guess I should've waited just a little longer then

Nosferatu@Cult Labs · #5 13th July 2011, 09:58 PM

The exchange program is still in effect and can be extremely fast, with replacement discs reaching some people in a couple of days.

If you haven't yet contacted arrow, send them an e-mail info@arrowfilms.co.uk, attaching a copy for your dispatch/shipping e-mail.

Freudstein · #6 13th July 2011, 10:06 PM

Arrow sent me a replacement over 2 weeks ago but I'm still waiting... Laura agrees that the disc is probably lost by now and is sending me a new one tomorrow, but it's still a pain.

Nosferatu@Cult Labs · #7 13th July 2011, 10:08 PM

Hopefully it'll be with you within a week and you don't have to wait long.

Rotten · #8 14th July 2011, 03:31 AM

What do i do if i bought the incorrect one in a shop but dont have the receipt anymore? My receipt got chucked out the day after i watched the dvd, (not realising something was wrong until i checked the forum a week later.

Nosferatu@Cult Labs · #9 14th July 2011, 07:45 AM

I don't know if there's a way round it. Maybe a bank statement showing you paid for it? I'll ask and find out what, if anything, can be done.

Rotten · #10 14th July 2011, 11:33 AM

Quote:

Originally Posted by Nosferatu@Cult Labs

I don't know if there's a way round it. Maybe a bank statement showing you paid for it? I'll ask and find out what, if anything, can be done.

Thanks, but i paid cash from HMV, its no biggie, just thought i'd ask, as it doesnt really bother me, i was just interested to know if i could get a replacement if i wanted one, and howi would go about it.