Everything I've ever ordered from Eureka has been with me next day, pre-orders are normally sent out at least a week before release, and problems have been fixed instantly. I made an order of 7 BD's last year, and I received the wrong film on one of them. They shipped a replacement out the same day I emailed them and it arrived the next day again. Plus, I got to keep the incorrect title. They also replace any damaged booklets, cases or steelbooks.
This is why they won a whole bunch of awards this year as this country's best DVD/BD label.
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