[the blob]

Originally Posted by Roughale

What automated reply? I do not recall getting any response so far?

I sent my mail to arrowcustomerservice@gmail.com

I sent mine to the same email address and got this immediately..

This is an automatic reply. Your proof of purchase has been received and your replacement will be despatched within 7 days. If there are any queries we will get back to you as soon as possible.

Kind regards

Lisa