Yeah that is frustrating mate,and in the case of fundraisers,perhaps they should prioritise updates on that.
Point I'm making is,we shouldn't be too hard on these labels or what we'll see is the day when they say 'you know what? **** this for a caper!' and then we'll all be whinging that no one releases cult titles anymore.
We need to ease up a bit people! 
But weigh it up,minor niggles in customer service aside,-in the end we'll have a pristine print of a film that is much loved as the fundraiser proved.