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Originally Posted by g053584398  I think that Dem has hit the nail on the head. Is it unreasonable to complain that getting hold of their titles is difficult? Is it unreasonable to expect to get hold of them from online retailers such as Amazon, just as you can with most other labels? And although he has every legal and moral right to run his business as he pleases, why did he stop supplying those of us who have never conned him? |
Is it unreasonable to send stuff tracked? Then when someone tries chargeback fraud they get egg on their face.
As some here know already, I flog stuff on-line and I've had numerous stuff disappear. I've even avoided shipping stuff below a certain value to America as I've had quite a bit go missing there...
Essentially when something I sell hits a certain value I just add tracking and signed for. I've still had chancers try and claim their money back. Fortunately Paypal and Amazon accept tracking numbers and each of these claims was found in my favour. Essentially this is part of the cost of doing business on-line. Most people can't see the people they are shafting so it becomes easier to do. Some even persist even when evidence if presented showing they are lying. Its aggravating but I suck it up and deal with it.
I have a friend who deals vinyl and stopped doing it on-line after losing a load of stock and money to collectors from Sweden, Denmark and the Netherlands who routinely claimed goods were damaged/missing. He began logging details of these customers and cancelling orders when they tried to buy more but then he just got lots of terrible feedback
I'm sure that if CR and other labels jacked the prices up people would still complain, but it would be harder for the scumbags to get free stuff.
I love and continue to buy Bills stuff, but some of his attitude towards customers does cross over into the unprofessional. Thats why he needs someone to deal with that side of things on his behalf.