Funnily enough,I had to send TNT for a parcel from Leeds yesterday,and before I got to speak to an operator,I got an automated message along the lines of...
'Don't let the Royal Mail affect your business,here at TNT our mail services are first class,providing you with peace of mind and confidence of reaching your customers when required....'
The Royal Mail have only themselves to blame
I've refunded THREE Amazon customers in the last month,due to the Royal Mail failing to deliver DVD's.Everything has now got to be sent recorded.