[Dave]

I only ever order direct from Arrow when items go on sale otherwise I'd use HMV (now that Amazon isn't an option) for priority release that probably won't make it to a sale in LE form. When ordering direct it doesn't take long to build up points and redeem them towards more purchases in the Arrow Store. They have definitely improved on the packaging front after the shitstorm that erupted from Brucegate. I must be lucky but I've never had any issues with ordering direct from Arrow other than the ridiculous postage costs and lack of free postage threshold.