The Beyond – The Official Returns Policy

[Nosferatu@Cult Labs]

OFFICIAL RETURNS POLICY FOR ARROW VIDEO’S THE BEYOND BLU-RAY and DVD

Okay folks, when your copy of The Beyond (Blu-ray or DVD) arrives, check it to see if it has the monochrome opening. If it does and you want a replacement all you need to do is drop an e-mail to: info@arrowfilms.co.uk but go through the checklist below to make sure you send the right information:

1. Attach a scan or a good quality photo of your shipping slip or store receipt. If your e-tailer doesn’t send paper-based shipping slips please forward the shipping e-mail you receive (please note this is only for e-tailers that don’t issue paper slips).
2. Include in the e-mail your full title, name and postal address with post/zip code.
3. Please also confirm in your e-mail the retailer name where the disc was purchased from.
4. Send to info@arrowfilms.co.uk
5. Please allow up to 21 days for processing – where possible Arrow will ship as soon as they can.

Once that is done, please be patient whilst Arrow process and arrange a replacement disc. Please use the checklist before you e-mail Arrow Video to make sure you have provided all the necessary information so that your replacement disc order can be speedily expedited.

This is the same policy for DVDs and Blu-ray Discs and for Arrow Video costumers from all around the world, not just in the UK.

Arrow Video would like to thank customers for their patience and hope that the final discs will bring The Beyond to life like never before.

[Jonny]

Cheers! I'll pass this info on.

[saltysam]

i have two copies on the way from Play-so i'll need to scan both receipts then?will this suffice as proof i've purchased two copies?

[BAKA]

I'm hoping mine arrives tomorrow. HMV don't supply a paper receipt, so it's nice you'll accept a forwarded shipping e-mail.

[Nosferatu@Cult Labs]

Originally Posted by saltysam

i have two copies on the way from Play-so i'll need to scan both receipts then?will this suffice as proof i've purchased two copies?

If they have different order numbers then that should be fine.

[Stige]

ok couldn't wait , ordered it from play

the opening of the disc should be a sepia tone right?( not black and white)

Does this apply to Norway as well?

[Nosferatu@Cult Labs]

Originally Posted by Stige

ok couldn't wait , ordered it from play

the opening of the disc should be a sepia tone right?( not black and white)

Does this apply to Norway as well?

Yes, it should be a sepia tone and not monochrome. The returns policy is worldwide, so Norway is covered.

[masdawg]

Originally Posted by Nosferatu@Cult Labs

Okay folks, when your copy of The Beyond (Blu-ray or DVD) arrives, check it to see if it has the monochrome opening. If it does and you want a replacement...

Hi Nos, just wondering if this affects the DVDs and well as Blu's. You do state there to check both versions, but all the talk on here seems to be centered around Blu's. Probably because most people have been purchasing the Blu's - but like others have said - from a collecting point of view, I would be interested in placing an order for both editions if they both have the intro problems.

[Nemesis]

Originally Posted by masdawg

Hi Nos, just wondering if this affects the DVDs and well as Blu's. You do state there to check both versions, but all the talk on here seems to be centered around Blu's. Probably because most people have been purchasing the Blu's - but like others have said - from a collecting point of view, I would be interested in placing an order for both editions if they both have the intro problems.

I got the DVD of the Beyond - that also has the monochrome opening. But I understand that the bit rate issues with the blu do not affect the DVD.

[Nosferatu@Cult Labs]

Originally Posted by masdawg

Hi Nos, just wondering if this affects the DVDs and well as Blu's. You do state there to check both versions, but all the talk on here seems to be centered around Blu's. Probably because most people have been purchasing the Blu's - but like others have said - from a collecting point of view, I would be interested in placing an order for both editions if they both have the intro problems.

Yes, they did have the same monochrome opening on the opening print and returns policy applies to both formats.