Arrow Video - Martin

[Koukol]

Originally Posted by Koukol

I just discovered my MARTIN is the defective disc too.
I pre-ordered it from Amazon UK (I live in Canada)

Who do I contact about a replacement?
I hope I don't end up with a DVD-R!

Hello Almar!

you said to let you know if we have a problem with the fullscreen MARTIN...

I do!

[Amertume]

Originally Posted by Splatterdragon73

Last night i was checking my old Arrow full frame DVD of Romero's minor gem and i'm pretty convinced that the print on this edition has less grain than the non-widescreen transfer in the double disc set. I also suspect the initial full frame version was possibly brighter than the new 4.3 issue too. Quite strange i thought.

Hmm... you mean, the very first release (not the 2-disc edition) from Arrow Films?
Can anyone confirm if it really looks better than the fullscreen version on Immortal Edition?

[Koukol]

Originally Posted by Justin101

Thanks for helping me out Almar.

I sent Almar an email, and within 20 minutes had a reply and one from Arrow asking for my address to send me a replacement copy - which arrived today, 18hrs after my initial email!
It's nice personal touches from a company like Arrow (and cult-labs) which will keep me coming back time and time again!

Keep up the great work guys it's appreciated by all of us!

It would be nice if I got the same treatment.
Along with these posts I sent Almar an E-mail and heard NOTHING back!

I bought my DVD from AmazonUK with the release day delay.
But didn't check the DVD until now.

I have the faulty DVD.

[bizarre_eye@Cult Labs]

Originally Posted by Koukol

It would be nice if I got the same treatment.
Along with these posts I sent Almar an E-mail and heard NOTHING back!

I bought my DVD from AmazonUK with the release day delay.
But didn't check the DVD until now.

I have the faulty DVD.

You need to contact Arrow, not Almar at: returns@arrowfilms.co.uk - they should be able to get it sorted for you.

[Koukol]

Thank you Bizarre Eye! ;-)

[Splatterdragon73]

Originally Posted by Amertume

Hmm... you mean, the very first release (not the 2-disc edition) from Arrow Films?

That's the one and i'm personally convinced this original full frame Martin DVD looks better than the current variant available in the new double disc set. I checked both Arrow's old and new 4.3 versions and the former looked a bit brighter and cleaner than the latest transfer to me.

[antmumford]

Ask Loops to screen comparison them on his thread

[Koukol]

Originally Posted by bizarre_eye

You need to contact Arrow, not Almar at: returns@arrowfilms.co.uk - they should be able to get it sorted for you.

Well I contacted ARROW returns and so far I've gotten NO REPLY!

What happened to ARROW having great customer service?!

[Pete]

As it's a bank holliday I wouldn't expect a reply until tomorrow or the day after.

[The Reaper Man@Cult Labs]

Not north of the border mate......

Any probs with Martin and Arrow will sort it promptly.