Zombie Flesh Eaters

[the blob]

Hopefully but it shouldn't be that much of a fight, especially after an admission and a plan to rectify. I mean, they're going to have to pay to reauthor at this point so they can bite the costs of a replacement programme. How many people who have bought it are even aware of the issue?

[Rik]

I they do issue replacements, then I'll gladly take my 3 copies, if not then I won't be spending any more money on it and will have to put up with the error.
I think I'll email Arrow and ask them what their intentions are.

[tele1962]

Lets not jump the gun here lads, i asked BigRob to show us the email as sometimes the wording can be no admission at all.

[the blob]

Well, looks like an admission of an error to me now.

[tele1962]

Originally Posted by the blob

Well, looks like an admission of an error to me now.

It does indeed, i would contact Arrow and ask what happens now.

Or if Arrow are looking in maybe a statement on here or Facebook would be appreciated.

[PaulD]

That's pretty poor as it just teaches people not to preorder really.

Part of me thinks that Arrow aren't as bothered about getting a reputation now they're not affiliated with this forum. I could be wrong though

[Rik]

I've sent them an email asking what their intentions are, should here back from them some time around Easter

[Rik]

Bloody hell, that was quick! Here's their reply

Hi Richard

I am afraid we will not be running a replacement programme, we are very frustrated that this error was introduced by the seamless branching but there isn’t anything we can do about it at this stage. I can only apologise profusely. I hope you are enjoying the disc nonetheless.

Best regards

Francesco

Francesco must be a comedian, because that is a ****ing joke!

[the blob]

Originally Posted by PaulD

That's pretty poor as it just teaches people not to preorder really.

I learnt that lesson a long time ago. This time I waited for reviews and it didn't help. I'm sure they're still concerned about their reputation. They a while to announce the replacement for The Beyond too. I just think they're too concerned about what the effect of doing the right thing is financially, which unfortunately for them shouldn't enter into it. While I've learned not to preorder, they haven't learned to QC properly so they can only blame themselves.

[Demdike@Cult Labs]

Originally Posted by the blob

It's not just Eureka. By all accounts Arrow made a monumental **** up with their store like absolutely no other. Network had a MASSIVE sale on and I got my copy of Things To Come in a few days.

Four days from placing orders my things arrived. Great service.