The Beyond – The Official Returns Policy

[kissoffboardy]

I only came on here to find the contact email after receiving a copy of The Beyond from Amazon last week. Reading this latest development is very dismaying indeed & has definitely further damaged my view of Arrow, who seem like a terribly naive bunch.

It beggars belief that no-one considered that announcing a cut-off date would create a rush & thought to put a contingency plan in place to cope with that. I have been hanging fire on picking this up, but the thought of potentially jumping through hoops with a retailer from Sept 1st weighed up against a guaranteed replacement before that date seemed a no brainer & I ordered.

I think the point made earlier that this will strangle sales is very valid. It's obvious that incorrect discs are still very much in circulation, so who in their right mind is going to risk buying & very likely opening up a world of hassle for themselves? I want to buy a film & watch it, not mess around back & forth for several weeks struggling to find a correct version.

The bottom line has always been that the disc is faulty & that is Arrow's fault & not the retailer. The replacement campaign was a good move, but announcing a cut-off date thereby creating a rush that has meant Arrow can't honour that date is a complete own goal.



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[Roughale]

Sorry kissoffboardy, but this seems like a mean post from someone of a competition label to me...

I know that the situation is not handled to perfection, but I can see the reason behind it, this is not a huge company like Warner Brothers who recently had to handle a pile of f$%§ed up LotR BD sets (German dub sounded like Disney as the DVD dub was used w/o realizing the consequences). So please, be fair and wait a bit, I bet that they are working on how to handle this bad situation, which I fear has got into company-damaging costs - I do not want to miss these great releases!