The Beyond Replacement Program - Important News

[Nosferatu@Cult Labs]

Glad to hear it, Zombie Dude and Roughale.

[Prince_Vajda]

Originally Posted by Daemonia

I know Arrow are saying to get the retailer to replace it, but I can just imagine the frustration of trying to explain to the retailer why it's faulty. As far as retailers are concerned, thay'll say that if the disc plays then it's not faulty, surely?

I don't think you would have trouble. Amazon, for example, take back almost everything, as long as you're an average normal customer.* And what's the problem with sending two or three mails to them? Takes 5 to 10 minutes and does not cost anything.

Greetings!

PS: *= This means just one thing: you don't send back every second item.

[the blob]

I'm with Daemonia on this one. Was going to order this week but I'll wait until I hear definite corrected copies are on sale. Amazon would be my preferred option for returns but the big problem is, if they still ship out B&W copies, in all likelihood they may well ship another B&W as a replacement in such a short space of time and I don't want to play the merry-go-round of receiving, returning, receiving, returning...

[Roughale]

I find it absolutely great that Arrow Films has not even tried to relay me to get stuff sorted out with play, which might be difficult after the almost 4 months I have the disc now. And since I really like this service I will make sure to get all the AV BDs I need - and those are quite a few, I just ordered Battle Royale and A Bay of Blood...

So if anyone from Arrow Films reads this here, or anyone knows anyone from there - be aware of my big gratitude all the way from Germany!

[Prince_Vajda]

Originally Posted by Roughale

I find it absolutely great that Arrow Films has not even tried to relay me to get stuff sorted out with play, which might be difficult after the almost 4 months I have the disc now. And since I really like this service I will make sure to get all the AV BDs I need - and those are quite a few, I just ordered Battle Royale and A Bay of Blood...

So if anyone from Arrow Films reads this here, or anyone knows anyone from there - be aware of my big gratitude all the way from Germany!

Limited Edition?

Fantastic release!

Greetings!

[Roughale]

Originally Posted by Prince_Vajda

Limited Edition?

Fantastic release!

Greetings!

No, just the regular edition...

[Nosferatu@Cult Labs]

Originally Posted by Roughale

So if anyone from Arrow Films reads this here, or anyone knows anyone from there - be aware of my big gratitude all the way from Germany!

They may not read every single post, but I'll make sure they are aware of yours.

[Baseball Fury]

Right, I've been unbelievably slow on the uptake on this.

I bought The Beyond on release (pre-order) from HMV.com. I haven't watched it yet, so I have no idea if it's an old copy or not, but I would assume that it is as I purchased early.

Whilst I'm not overly fussed about whether it's B&W/sepia, I am bothered that it's supposedly an inferior disc. If I'm not happy with it, I guess Arrow are out of replacements? Am I up the creek, or can I still exchange it with HMV?

[Rik]

Just wondering, I'm currently watching a brand new/sealed dvd copy of this on Ebay for a very reasonable price, would I be able to obtain a replacement if this is not the correct disc or am I gonna be stuck with it? I wouldn't want to buy it if I know I can't swap it, I'd just order it from amazon in a few weeks time when I know the issue is corrected, cheers

Just realised it's the same price on both play and amazon so I'll probably order it from one of these instead!

[The Reaper Man@Cult Labs]

I posted my receipt away to Arrow today,so here's hoping.